Frequently Asked Questions

Our AI health scanner uses advanced machine learning technology and has been trained on millions of veterinary images and case studies. While highly accurate for general health assessment, it's designed to complement, not replace, professional veterinary care.

Accuracy rates:

• General health assessment: 85-92%
• Common conditions detection: 80-88%
• Emergency alerts: 95%+

Always consult with a veterinarian for definitive diagnosis and treatment.

Our pet social community is like Facebook and Twitter for pets, connecting 50,000+ pet parents worldwide. Here's how it works:

• Share Photos: Post photos and videos of your pets
• Get Advice: Ask questions and get help from experienced pet parents
• Connect: Follow other pet parents and build friendships
• Professional Support: Access certified trainers and pet professionals

Join our thriving community of pet lovers sharing experiences and helping each other!

AI mood analysis is a premium feature that analyzes your pet's emotional state through facial expressions, body language, and behavior patterns captured in photos or videos.

What it detects:

• Stress levels and anxiety indicators
• Happiness and contentment markers
• Pain or discomfort signs
• Behavioral changes over time

This helps you better understand your pet's needs and when they might need extra care or attention.

Our free plan includes essential pet care features:

• 1 AI health scan per month
• 3 AI chat messages per month
• Full community access and posting
• Pet social community access (unlimited posting and messaging)
• Professional trainer and walker marketplace
• Basic pet profiles

Perfect for trying out MyFurtopia's core features!

Premium unlocks the full MyFurtopia experience:

• Unlimited AI health scans - No monthly limits
• AI mood analysis - Understand your pet's emotions
• Unlimited AI chat - 24/7 pet care advice
• Priority support - Faster response times
• Advanced health insights - Detailed reports and trends
• Early access - New features before everyone else

Professional pet care, unlimited access!

Premium subscriptions are billed monthly at $7.99/month. Here's how it works:

• Automatic monthly billing on your subscription date
• Instant access to all Premium features
• Seamless experience across all devices
• Continuous service with no interruptions

Your Premium features and data remain fully accessible with uninterrupted service.

iOS: iPhone and iPad running iOS 12.0 or later

Android: Devices running Android 6.0 (API level 23) or later

Coming Soon: Web app for desktop browsers

The app works best on devices with good camera quality for optimal AI analysis results.

AI scans typically complete in 10-30 seconds. Longer processing times can be caused by:

• High server load: Many users scanning simultaneously
• Poor internet connection: Check your WiFi or cellular signal
• Large image files: Try using a lower resolution photo
• Complex analysis: Detailed scans take more processing time

If scans consistently take over 2 minutes, please contact support.

For optimal AI analysis results:

• Good lighting: Natural light works best
• Clear focus: Make sure your pet is in sharp focus
• Close-up shots: Fill most of the frame with your pet
• Multiple angles: Include face, body, and any concerning areas
• Steady camera: Avoid blurry or shaky photos

The AI performs best with high-quality, well-lit photos.

We take your pet's privacy seriously:

• Encryption: All data is encrypted in transit and at rest
• Secure servers: Data stored on SOC 2 certified infrastructure
• Limited access: Only authorized personnel can access data
• No selling: We never sell your data to third parties
• GDPR compliant: Full compliance with data protection regulations

You own your data and can delete it anytime.

Your privacy controls what others see:

• Private by default: Health scans and personal info are private
• Community posts: Only what you choose to share publicly
• Lost pet reports: Shared publicly to help find your pet
• Vet consultations: Only shared with veterinarians you contact

You have complete control over your privacy settings in the app.

We're here to help! Contact us through:

• In-app support: Settings > Help & Support
• Email: support@myfurtopia.com
• Priority support: Premium users get faster response times

Response times:

• Premium users: Within 4 hours
• Free users: Within 24 hours
• Emergency issues: Within 1 hour

Important disclaimers about our AI system:

• Not a replacement: AI advice doesn't replace professional veterinary care
• Emergency situations: Always consult a vet for urgent health concerns
• Second opinions: Get professional confirmation for any concerning findings
• Report issues: Help us improve by reporting any concerning results

Our AI is a helpful tool for pet wellness monitoring, but professional veterinary care is always recommended for health decisions.

We love feedback from our community!

Report bugs:

• Use the "Report Issue" button in app settings
• Include screenshots and device information
• Describe steps to reproduce the problem

Request features:

• Submit through in-app feedback form
• Email detailed suggestions to feedback@myfurtopia.com
• Join our community forums for discussions